Process Improvement

Mission Statement

Cleveland Coca-Cola Performance Improvement Team's mission is to lead the Process Improvement initiative to better serve internal and external customers by enhancing company-wide communication, performance and accountability.  The Team will drive sustainable solutions to improve performance, reduce costs, and guide the Process Improvement project teams.  This will help Cleveland Coca-Cola realize better expense control, profitability gains, increased quality, improved productivity, and excellent customer service.

General Manager sets and communicates expectations for the
Performance Improvement Process and provides the resources to achieve
those expectations.

Pete Benzino, General Manager, believes it is necessary to engrain a Process
Improvement culture throughout the Cleveland Coca-Cola Organization.
Under the direction of Pete, the SMT team has taken ownership of the
Process Improvement initiative with the full support of resources necessary
to succeed.

Pete's support and high regard for the Performance Improvement Process
was further demonstrated when he attended all the Business Process
Management classes.  This clearly communicated his expectation and
support towards a continuous improvement culture within our organization.

"The whole organization has to support process improvement
in order for the organization to succeed."

Pete Benzino, VP & GM
           Cleveland Coca-Cola Bottling